Our Services
Connecting call centers with trusted, compliant live transfers.
Warm Transfers
Seamless, compliant handoffs that build trust instantly.
Consumer Inbounds
High-quality inbound calls verified in real time.
Consent Verification
One-to-one consent checks ensuring integrity.
Merlin’s warm transfers boosted our call quality and compliance effortlessly.
J. Lee
Their real-time consent verification gave us peace of mind and better results.
M. Patel
★★★★★
★★★★★
FAQs
What is a warm transfer?
A warm transfer connects callers live with agents, ensuring smooth handoffs.
How do you verify consent?
We use real-time one-to-one consent verification to confirm caller approval before transfers.
Why is data quality important?
High-quality data ensures accurate transfers and builds trust between call centers and consumers.
What industries do you serve?
We support call centers across finance, healthcare, and customer service sectors.
How do you maintain compliance?
By adhering to strict standards and verifying consent on every call transfer.